Effective date: June 8, 2026
Operated by: Stinky Bins ("Stinky Bins", "we", "us", "our")
Contact: hello@stinkybins.ca
This policy is part of our Terms of Service. It explains refunds, cancellations, rescheduling, and our guarantee. We use the same terms here as in the Terms of Service, including "in progress", "completed", "reschedule fee", and "dirty-bin surcharge".
1. Satisfaction guarantee
If you are not happy with a clean, tell us within 48 hours with a photo. We will re-clean the affected Bin at no charge. If we cannot resolve it, we will refund the amount paid for that clean. This is your main remedy for a clean that did not meet our standard.
2. Cancellation timing
This is the one cancellation test we use, and the Terms of Service use the same test.
- You may cancel at any time, from your account or by contacting us.
- Cleans not yet started are not billed. A clean is not yet started when it is not in progress.
- A clean already scheduled within the next 24 hours may still proceed and be billed, and then your cancellation applies to future cleans.
3. One-time cleans
- Before service: you may cancel a one-time clean for a full refund until the clean falls within the next 24 hours.
- Within the next 24 hours: the clean may proceed and be billed, because we have reserved the route and time, but you may reschedule once at no charge.
- After service: covered by the satisfaction guarantee in section 1.
4. Subscriptions
- Cancel anytime: you may cancel from your account or by contacting us. Cancellation takes effect for cleans not yet started, using the test in section 2.
- Completed cleans: we do not refund a completed clean.
- A clean within the next 24 hours: it may still proceed and be billed, then the cancellation applies, as in section 2.
- No long-term contract: subscriptions are ongoing until you cancel. We do not lock you into a fixed term.
- Cancel at any time, before or after a renewal, with no fee or penalty.
- Before each cycle we send an advance reminder with the date and amount and a one-click link to skip or cancel, as described in the Terms of Service.
4A. Prepaid annual packages
- A prepaid annual package is paid upfront for a set number of cleans, for example 12 monthly cleans, at a discounted rate, and it does not auto-renew.
- You may cancel at any time. If you cancel before we deliver all the cleans, we refund the unused cleans at the package per-clean rate, with no administrative fee.
- We do not refund cleans we already delivered.
- We do not auto-renew a package. When it ends, buying again is a new purchase you choose to make.
4B. Flex Credit packs
- A Flex Credit pack is a prepaid bundle of cleans (minimum 4 credits) that you redeem whenever you want. Credits are denominated in cleans: one credit equals one clean at your current bin count.
- Credits do not expire.
- You may request a refund of unused credits at any time. We refund unused credits at the price you paid per credit, with no administrative fee.
- We do not refund credits you have already redeemed.
- A pack does not auto-renew.
5. Pausing a subscription
You may pause a subscription, for winter or any reason, from your account or by contacting us. We do not bill paused cleans. You can resume anytime.
6. Rescheduling and skipping
- You may reschedule or skip a clean up to 24 hours before the scheduled day at no charge.
- Late changes inside 24 hours may incur a reschedule fee of $10, because the route and time are reserved.
7. Access failures and bins not ready
If we attend and a Bin is full or partially full, meaning it still holds any garbage we would have to remove first, the dirty-bin surcharge of $15 per Bin in section 6 applies, which you acknowledged at booking, and we clean the Bin after emptying it. We apply the surcharge only when we attach a before-photo of the Bin to your invoice. You may instead choose to have us reschedule with no surcharge.
If we cannot access the property, the Bins, or the outdoor tap at all, we do not perform the Service and we do not bill you the full price of a clean that did not happen. In that case, we may charge a capped reschedule fee of $10 and rebook the clean, only when we attach a photo of the access issue and have logged an attempt to contact you. We will always try to contact you first.
8. Cancellations by us
If we cancel a clean for weather, safety, or operational reasons, we reschedule at no charge. If you prefer not to reschedule a clean you already paid for, we refund it.
9. Subscription pricing
Discounted Month-to-Month Subscription prices are ongoing prices that stand as long as you stay subscribed. There is no minimum number of cleans and no cancellation penalty. You may cancel at any time with no fee.
10. GST
We show and charge 5 percent GST on your invoice. The dirty-bin surcharge and any reschedule fee are taxable parts of the service.
11. Chargebacks
If you have a billing concern, we encourage you to contact us first so we can resolve it quickly. We may suspend the Service only for genuine non-payment, not because you have disputed a charge.
12. How to cancel or request a refund
Manage cleans and subscriptions from your account, or contact hello@stinkybins.ca. Include your name, service address, and the clean date.
13. Your consumer rights
Nothing in this policy limits rights you have under the British Columbia Business Practices and Consumer Protection Act or other applicable law.